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DATA PROTECTION

The following data protection applies to our online site 4heroes.com.

 

We give extreme importance to data protection. The assessment and processing of all your data on this website is under strict compliance of data protection regulations, especially under the General Data Protection Regulation (GDPR).

 

 

1 Responsible

Responsible for the collection, processing and use of your personal data according to article 4 Nr. 7 from regulation law GDPR:

If you wish to object to the collection, processing or use of your data by our website in accordance with this Privacy Policy as a whole or for individual measures, you can address your objection to the responsible person. You can save and print this privacy policy at any time.

4 Heroes GmbH, Zollstockgürtel 61, 50969 Köln, Dirk Willers (Geschäftsführer), email: datenschutzbeauftragter@4heroes.com 

2 General Purposes of processing

We use personal information for operating the 4 Heroes website and for the purpose of communicating with visitors to this site.

 

3 Which data do we use and why

3.1 Hosting

We use hosting services to provide the following: infrastructure and platform services, computing capacity, storage and database services; we also use security and technical maintenance services to operate the site. In doing so, we process to inventory data, contact data, content data, contract data, usage data, meta and communication data of customers, prospects and visitors of this website based on our legitimate interests in an efficient and secure provision of our website as according to Art. 6 Abs. 1 S. 1 f) GDPR and Art. 28 GDPR.

 

3.2 Access data

We collect information about you when you use this website. We automatically collect information about your usage and interaction with us and register information about your computer or mobile device. We collect, store and use data about every access to our website (so-called server log files). Access data includes:

Name and URL of the retrieved file

Date and time of retrieval

transferred amount of data

Message about successful retrieval (HTTP response code)

Browser type and browser version

Operating system

Referrer URL (i.e. the previously visited page)

Websites accessed by the user's system through our website

Internet service provider of the user

IP address and the requesting provider

 

 

We use this data log without assignment to you or other profiling for statistical evaluations as well as for operation, security and optimization of our website, but also for the anonymous recording of the number of visitors to our website (traffic) and the extent and nature of its use. We also use this data log for billing purposes, in order to measure the number of clicks received from cooperation partners. Based on this information, we can provide personalized and location-based content, analyze traffic, troubleshoot to improve our services.

 

This is also our legitimate interest in accordance with Article 6 paragraph 1 p. 1 f) GDPR. We reserve the right to retrospectively review the data log if, on the basis of concrete evidence, there is a legitimate suspicion of unlawful use. We store IP addresses in the logfiles for a limited period of time, if this is necessary for security purposes or for the provision of services or the billing of a service, eg. if you use one of our offers. After termination of the order process or after receipt of payment, we will delete the IP address if it is no longer required for security purposes. We store IP addresses even if we have a specific suspicion of a crime in connection with the use of our website. In addition, as part of your account, we save the date of your last visit (for example, when registering, logging in, clicking links, etc…).

 

3.3 Cookies

We use so-called session cookies to optimize our website. A session cookie is a small text file that is sent by the respective servers when visiting a website and stored on your hard disk. As such, this file contains a so-called session ID, with which various requests from your browser can be assigned to the shared session. This will allow your computer to be recognized when you return to our website. These cookies are deleted after you close your browser. For example, you can use the shopping cart feature across multiple pages. We also use a small amount of persistent cookies (also small text files stored on your device) that remain on your device and allow us to recognize your browser the next time you visit it. These cookies are stored on your hard drive and delete themselves after the given time. Their lifespan is 1 month to 10 years. This will enable us to present our offer in a more user-friendly, effective and secure way, and to show you, for example, information tailored to your interests on the page. We use cookies in accordance with Article 6 para. 1 sentence 1 f) of the GDPR is to make our website more user-friendly, effective and secure.

The cookies store about the following data and information:

Log-in information

Language settings

Entered search terms

Information about the number of visits to our website and use of individual functions of our website.

 

 

When cookies are activated, they will be assigned an identification number and no assignment of your personal data to this identification number will be made. Your name, IP address or similar data that would allow the cookie to be associated with you will not be included in the cookie. Based on the cookie technology, we only receive pseudonymous information, for example, which pages of our shop were visited, which products were viewed, etc. You can set your browser so that you are informed in advance about the setting of cookies and can decide on a case-by-case basis whether you exclude the acceptance of cookies for specific cases in general, or that cookies are completely prevented. However, this may limit the functionality of the website.

 

3.4 Data to fulfill our contractual obligations

We process to the personal data we need in order to fulfill our contractual obligations, such as name, address, e-mail address, ordered products, billing and payment data. The collection of this data is required for the conclusion of the contract. The deletion of the data takes place after expiry of the warranty periods and legal retention periods. Any data associated with a user account (see below) will in any case be retained for the time this account is maintained. The legal basis for the processing of this data is Art. 6 (1) sentence 1 b) GDPR, as this data is needed for us to fulfill our contractual obligations.

 

3.5 User Account

If we offer through our website the possibility to create a user account, we need the requested personal data. Later logins will only require your email or username and the password you have chosen. For a new registration, we collect master data (such as name, address), communication data (e-mail address) and payment data (bank details) as well as access data (user name and password). In order to ensure your proper registration and to prevent unauthorized log-ins by third parties, you will receive an activation link via your e-mail account after your registration for activating your account. After this registration has been completed, we will permanently store the data transmitted by you in our system.

 

You can have a once created user account deleted from us at any time, without any costs other than the transmission costs according to the basic rates. A textual message to the contact details referred to in point 1 (e-mail, fax, letter) is sufficient. We will then delete your stored personal data, as far as we do not have to save them for the processing of orders or due to legal storage requirements. The legal basis for the processing of this data is your consent in accordance with Art. 6 (1) sentence 1 a) GDPR.

 

3.6 Newsletter

In case we offer newsletters, the data requested in the registration process are required for registration. The registration for the newsletter will be logged. After logging in, you will receive a message on the specified email address requesting confirmation of your registration ("Double Opt-in"). This is necessary so that third parties can not register with their email address. You can always revoke your consent to receive the newsletter and thus unsubscribe from it. We save all registration details as long as they are needed for sending the newsletter. Logging and shipping address are stored as long as there is an interest in the proof of the originally given consent. Rule is: these are the limitation periods for civil claims, thus a maximum of three years. Legal basis for sending the newsletter is your consent acc. Art. 6 paragraph 1 sentence 1 a) in conjunction with Art. 7 of GDPR, in conjunction with § 7 (2) No. 3. Legal basis for logging is our legitimate interest in proving that the shipment was made with your consent. You can cancel the registration at any time, without incurring any costs other than the transmission costs according to the basic rates. A textual message to the contact details referred to in point 1 (e-mail, fax, letter) is sufficient. Of course, you will also find an unsubscribe link in every newsletter.

 

3.7 Product recommendations

We might send you regular product recommendations by e-mail, regardless of the newsletter. This way, we provide you with additional information about products that may be of interest, based on your recent purchases of goods or services with us. We comply strictly with the legal requirements. You can object to this at any time without incurring any costs other than the transmission costs according to the basic tariffs. A textual message to the contact details referred to in point 1 (e-mail, fax, letter) is sufficient. Of course, you will also find an unsubscribe link in every e-mail. Legal permission is given according to Art. 6 paragraph 1 S. 1 f) GDPR in connection with § 7 paragraph 3.

 

3.8 E-Mail Contact

Each time you contact us (via contact form or e-mail), we use your details for processing the request as well as for follow-up questions that might arise later. If the data processing takes place for the execution of pre-contractual measures, or for the execution of the contract, the legal basis for this data processing is Art. 6 para. 1 p. 1 b) GDPR. We process further personal data only if you consent to it (Article 6 (1) sentence 1 a) GDPR) or we have a legitimate interest in the processing of your data (Article 6 (1) sentence 1f) GDPR). A legitimate interest lies for example in responding to your email.

 

4 Storage time

Unless specifically stated, we store personal data only as long as necessary to fulfill the purposes pursued. In some cases, the legislator provides to the retention of personal data, for example in tax or commercial law. In these cases, the data will be stored for these legal purposes, but not otherwise processed and deleted after expiration of the statutory retention period.

 

5 Your rights as data controller

Under applicable law, you have various rights to your personal information. If you would like to assert these rights, please send your request by e-mail or by post with a clear identification of your person to the address specified in section 1.

 

5.1 Right to confirmation and information

You have the right to clear information about processing your personal data.

You have the right at any time to obtain confirmation from us as to whether personal data relating to you is being processed. If this is the case, you have the right to ask us for free information about your personal data stored together with a copy of this data. Furthermore, there is a right to the following information:

The processing purposes;

The categories of personal data being processed;

The recipients or categories of recipients to whom the personal data have been disclosed or are still being disclosed, in particular to recipients in third countries or to international organizations;

If possible, the planned duration for which the personal data are stored or, if this is not possible, the criteria for determining that duration;

The right of rectification or cancellation of personal data concerning you or restriction of processing by the controller or a right to object to such processing;

The existence of a right of appeal to a supervisory authority;

If the personal data is not collected, all available information about the source of the data;

The existence of automated decision-making including profiling according to Art. 22 (1) and (4) GDPR and - at least in these cases - meaningful information about the logic involved, as well as the implications and intended effects of such processing for you.

If personal data is transmitted to a third country or to an international organization, you have the right to be informed about the appropriate guarantees under Art. 46 GDPR, in connection with the transfer.

 

5.2 Right to rectification

You have the right to demand that we correct and, if necessary, complete your personal data.

You have the right to demand immediate correction of your incorrect personal data. Taking under account the purposes of processing, you have the right to request the completion of incomplete personal data, including by means of a supplementary statement.

 

5.3 Right to cancellation ("right to be forgotten")

In a number of cases, we are required to delete your personal information.

According to Art. 17 (1) GDPR, you have the right to ask us to delete your personal data without delay and we are obliged to delete your personal data immediately if one of the following reasons applies:

The personal data is no longer necessary for the used purposes or otherwise processed.

They revoke their consent on which the processing was based in accordance with Article 6 (1) sentence 1 a) GDPR or Article 9 (2) (a) GDPR and there is no other legal basis for the processing.

In accordance with Art. 21 (1) of the GDPR, you object to the processing and there are no prior justifiable grounds for processing, or you object to the processing in accordance with Art. 21 (2) GDPR.

The personal data was processed unlawfully.

The deletion of personal data is required to fulfill a legal obligation under Union or national law to which we are subject.

The personal data was collected in relation to information society services offered pursuant to Art. 8 (1) GDPR.

In case we have made the personal data publicly available and if we are obliged to delete it in accordance with Art. 17 (1) GDPR, we shall take appropriate measures, including technical ones, for data controllers who are responsible for personal dat. Taking under account the available technology and the implementation costs Process Data, we shall inform you that you have requested deletion of any links to such personal information or copies or replications of such personal Information.

 

5.4 Right to restriction of processing

In a number of cases, you may request that we restrict the processing of your personal information.

Specifically, you have the right to request that we restrict processing if one of the following conditions applies:

You contest the accuracy of your personal information for a period of time that allows us to verify the accuracy of your personal information.

The processing is unlawful and you have objected to the deletion of personal data and have instead requested the restriction of the use of personal data;

We no longer need your personal data for the purposes of processing, but you need the data to assert, exercise or defend your rights, or at last

You have objected to the processing according to Art. 21 (1) GDPR, as long as it is not certain that the justified reasons of our company outweigh yours.

 

 

5.5 Right to data portability

You have the right to receive or transmit any personal data related to you in a machine-readable manner. This means:

You have the right to receive the personal information you provide us with in a structured, common and machine-readable format, and you have the right to submit that information to another person without hindrance, provided that

The processing is based on consent pursuant: Art. 6 para 1) a) GDPR or Article 9 (2) (a) GDPR

The processing is done using automated procedures.

In exercising your right to data portability in accordance with paragraph 1, you have the right to obtain that all personal data may be transmitted directly by us to another person responsible, as far as this is technically feasible.

 

5.6 Objection right

You have the right to object to the lawful processing of your personal data if this is based on your particular situation and if our interests in processing do not prevail. This means:

You have the right, for reasons that arise from your particular situation, to object at any time the processing of your personal data, which takes place on the basis of Art. 6 (1) sentence 1 e) or f) GDPR. This also applies to profiling based on these provisions. We no longer process personal information, unless we can demonstrate compelling legitimate grounds for processing that outweigh your interests, rights and freedoms, or if the processing is for purposes of asserting, exercising or defending legal claims. If we process your personal data in order to operate direct mail, you have the right to object it at any time; this also applies to profiling as long as it is associated with such direct mail. You have the right, for reasons arising from your particular situation, to object to the processing of your personal data for scientific or historical research purposes or for statistical purposes under Article 89 (1) of the GDPR unless the processing is necessary to fulfill a public interest task.

 

5.7 Automated decisions including profiling

You have the right not to be subjected to a decision based solely on automated processing - including profiling - that could have legal effect or affect you in a similar manner. There is no automated decision-making based on personal data collected.

 

5.8 Right to revoke data protection consent

You have the right to revoke your consent to the processing of personal data at any time.

 

5.9 Right to complain to a supervisory authority

You have the right to complain to a supervisory authority, in particular in your country of residence, your working place or the place of the alleged infringement, if you believe that the processing of your personal data is unlawful.

 

6 Data security

We make every effort to ensure the security of your data within the framework of applicable data protection laws and technical possibilities. Your personal data will be transmitted encrypted. This applies to all your orders and also to your customer login. We use the SSL (Secure Socket Layer) coding system, but point out that data transmission over the Internet (for example, when communicating by e-mail) may have security vulnerabilities. A complete protection of the data from access by third parties is not possible. To safeguard your data, we maintain technical and organizational security measures in accordance with Art. 32 from GDPR, which we always adapt to state-of-the-art technology. We also do not warrant that our offer will be available at specific times; Disturbances, interruptions or failures can not be excluded. The servers we use are regularly backed up carefully.

 

7 Transfer of data to third parties – no data transfer to non EU countries

Basically, we only use your personal data within our company. If and to the extent that we engage third parties in the performance of contracts (such as logistics service providers), they will only receive your personal data when the transmission is required for corresponding services. Eventually, we may outsource certain parts of the data processing ("order processing"), and we shall contractually obligate processors to use personal data only in accordance with the requirements of data protection laws to ensure the protection of the data subject's rights. Data transmission to agencies or persons outside the EU outside of the case referred to in paragraph 4 does not take place and is not planned.

 

8 Contact / contact person

If you have any questions or concerns about privacy, please contact

 

4 Heroes GmbH

Zollstockgürtel 61

50969 Köln

Dirk Willers (Geschäftsführer)

MAIL willers@4heroes.com

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